I understand the frustation – sounds like ATT and their shenanigans. The future billing aspect, and their strange system of getting one routed to autopay. I just couldn’t keep it straight when the autopay would start, it was hit with what appeared to me as a late charge for not paying on time when I thought I was enrolled into autopay and when the dust settled, I had an extra payment on the account which I clearly didn’t want the company to hold.